FAQs

Yes. NextMark Credit Union is federally insured by the NCUA for $250,000 per share owner, per insured credit union, for each account ownership category. To figure out exactly how much of your money is insured, we invite you to use the estimator, an online tool that helps credit union members determine if their deposits are fully insured by the NCUA. We encourage you to check it out at MyCreditUnion.gov.

How does NCUA protect funds?
The NCUA protects funds by providing deposit insurance to credit unions. The deposit insurance is backed by the full faith and credit of the U.S. government, which means that the funds are guaranteed by the government up to the insured limit. NCUA’s deposit insurance program and supervisory efforts are designed to help protect the funds of credit union members and promote the safety and soundness of the credit union system.

What can members do to keep their accounts safe?
Credit union members should keep their deposits within the insurance limits to ensure their funds are fully insured. If a member has more than the insured amount in a single account, they may consider opening additional accounts to spread the funds to ensure full insurance coverage.

Routing Number: 256078501

Visit a branch or call us at (703) 218-9900.

Our rates are competitive. Check out our Schedule of Fees for the most updated version.

If a wire request is submitted by 2pm EST, it should be processed in about one business day.

To change your PIN number on your credit or debit card please call the numbers below. Please have your card and personal information handy as you will be asked to verify your identity.

Credit Card holders call: 888-886-0083
Debit Card holders call: 866-985-2273

You can order checks online or by contacting us or stopping by a branch.

Yes! Just download the NextMark app, and click on Menu, Transactions, and Deposit Check. You must be enrolled in Online Banking to download our mobile app. Get started by clicking on Log In on our homepage.

Online Bill Pay is a service that makes it simple and convenient to pay your monthly bills. All you have to do is verify that the amount you have been billed is correct, and then schedule the payment via your personal computer and we do the rest!

If you have a NextMark checking account, you can start using it immediately. Just log into online banking, click “Bill Payment” on the left-hand side, and we will guide you the rest of the way.

Convenience, convenience and convenience. Bill pay features allow you to schedule recurring payments, pay anyone anytime, end the taste of glue on those payment envelopes, cut down on trips to the post office and more!

Once you have logged on, you simply enter the amount to be paid as well as the due date of the bill. The bill pay service lets you schedule recurring payments such as mortgage and car payments, review payment history and maintain a payee database. Adding a new payee is simple, and payments to new payees can begin immediately.

We request that bill pay users schedule bills for payment no less than 5 business days prior to the bills due date. The payment will be sent immediately to ensure it is received on time.

Your NextMark checking account is the course for online bill payments.

Online Bill Pay is FREE to members with a NextMark checking account regardless of how many bills you pay.

Click on Log In at the top of any of our pages and follow the instructions to enroll.

You can make a loan payment to a NextMark loan by either transferring funds from an internal NextMark account or by setting up a transfer from an external account. To transfer funds, click on Transactions, Fund Transfer, and enter the “from” and “to” information from the drop down. To set up transfers from external accounts, click here for instructions.

Yes. The feature is available for certain phone models.

Access the Online Banking Login box at the top of our any of our pages and then click on forgot password.

Click here for instructions on how to add a new external account.

After entering your micro deposits on the “Verify External Account” screen, log out of your online banking to ensure it registers as an available account. To find your new external account, log back in, select “Transactions”>”Funds Transfer” from the menu options, and you will see your newly added external account in the “From Account” and “To Account” dropdown boxes.

Log into your online banking and navigate to the “Activity Center” from the menu options. Select the “Recurring” tab at the top of the screen. Find the transaction you want to cancel in the list, click the three dots next to it, and choose “Cancel”.

Log into your online banking and navigate to the “Activity Center” from the menu options. Select the “Recurring” tab at the top of the screen. Find the transaction you want to modify in the list, click the three dots next to it, and choose “Edit Series”.

You can transfer up to $5,000 per day and $15,000 per month.

External transfers take 24 hours to process if scheduled Monday through Friday and up to 48 hours if scheduled on Saturday or Sunday. To process the transfer within 24 hours, transfers must be scheduled before 3 PM.

For example, if you schedule a transfer on Monday at 12 PM, it will appear in your account on Tuesday. However, if you schedule a transfer on Friday at 4 PM, it will show up in your account on the following Monday.

In certain situations, NextMark may need to verify your transfer. If we can’t complete the verification before the 3 PM cutoff, the transfer will be canceled.

Log into your NextMark CU Credit Card home page and click on the “Credit Card Alerts” banner. You will then be taken through the steps to set up your alerts, including where you would like to receive the alerts (mobile phone or email) and what type of alerts you would like to set up. You can also view a history of your transaction alerts from the site.

You can submit payments online through online banking, under the Credit Cards tab, by calling us, or by stopping by a branch.

Your NextMark Visa® Gift Card is a prepaid card with a specific dollar value. Your Visa® Gift Card and its value are accepted at most places Visa debit is accepted.

Gift cards can be activated over the phone (with the number on the back of the card), or online at:

https://mygiftcardaccount.pscufs.com/

Call the number on the back of your card for balances and transaction history.

You can use your NextMark Visa® Gift Card at most places Visa Debit is accepted. See Terms and Conditions for further information.

You should always press the Credit button. Although the Visa Gift Card is not a credit card, the transaction is processed like one.

A PIN is not issued with the gift card. If a PIN is requested, simply press Cancel on the terminal, then select Credit to complete your transaction.

If the purchase amount exceeds the available card balance, then you must inform the merchant of the amount you want to pay with the gift card and that you will pay the difference in cash, check, credit or debit card. If the purchase amount exceeds the available balance of the gift card, the transaction will not be approved.

In the event you need to return an item you purchased with your gift card, the merchant will handle the item in accordance with Visa guidelines. The merchant may credit your card, thereby increasing your available funds.

When you have depleted all the funds on the card and no returns are necessary, simply destroy and discard the card.

You can make a loan payment to a NextMark loan by either transferring funds from an internal NextMark account or by setting up a transfer from an external account. To transfer funds, click on Transactions, Fund Transfer, and enter the “from” and “to” information from the drop down. To set up transfers from external accounts, click here for instructions.

The funds will be available after closing.

Once you settle on your loan, you can withdraw money as you need it.

If your mortgage loan balance is lower than the value of your home, then you have equity in your home.

Real Estate markets are cyclical but usually, Spring – early Summer are times when home supply is usually highest.

We know you are excited to get into your new home, so we do our best to expedite the process.

Titles will come from the State of Virginia and typically arrive in four to six weeks.

Yes, you can pay your loan online through online banking or set it up as an automatic transfer.

Yes, we offer GAP insurance, mechanical repair coverage and credit safeguard.

Complete the application and we will contact you for necessary documents. Have your social security number, loan amount and ideal loan term handy.

Usually, we can turn around a refi on the same day, as long as we have all the proper documentation.

We will crunch the numbers and help you decide what’s best for you.

Nope! We provide this as a courtesy for our NextMark members.