Contact Us
Questions? We’ve got answers!
The information you need to Accelerate Next
*Information sent by email is at risk of loss of confidentiality if transmitted over internet. Please do not include personal account information in your request. If you need assistance with your account you may call us at 703-218-9900 or send us a secure message through Online Banking.
Contact Form
Other ways to contact NextMark
Call Us
703-218-9900
8:30am-5pm M, T, W & F
9:30am-5pm Thursday
9am-1pm Saturday
Chat with us online
Just click on the “Let’s Talk” bubble on our website or within online and mobile banking.
Fax Us
703-591-4168
Email* Us
Mailing Address
NextMark Credit Union
PO Box 1300
Fairfax, VA 22038-1300
Audio Teller
703-218-9900
You will need to enter your member number, which can be found on your statement, and your PIN. Don’t know your PIN? Contact our member service department at 703-218-9900.
Online Bill Pay Support
1-888-918-7666
Member Solutions Department (Collections)
703-218-9900 Option 3, then option 2.
To report a lost or stolen Credit and Debit Card
Credit cards: 1-866-820-6068
Debit cards: 1-888-918-7748
Visa Toll Free: 1-800-VISA-911; Outside the U.S. call collect 303-967-1096
Change Credit or Debit Card PIN
Credit Card holders call: 888-886-0083
Debit Card holders call: 866-985-2273
Order Checks
Call us at 703-218-9900 or visit a branch
First Mortgage Hotline
703-218-9900 Option 5
To contact the Supervisory Committee, please write to:
NextMark Credit Union
Supervisory Committee
P.O. Box 3713
Fairfax, VA 22038
Disclosures
*Information sent by email is at risk of loss of confidentiality if transmitted over the internet. Please do not include personal information such as account numbers, social security numbers, and passwords or PINs.