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IMPORTANT – When using our call-back feature, you might encounter a message regarding an error during the transfer process. Be assured, the feature will carry out the call-back within the specified timeframe. Kindly avoid initiating another call-back to enter the queue, as it may potentially extend your wait time. We apologize for any inconvenience this may cause.

 

Privacy Policy

Online Privacy Policy

NextMark Federal Credit Union (“NextMark Credit Union”, “NextMark”, “we”, “us” or “our”) strives to serve your needs and to protect your identity and any information we collect about you.

Our Privacy Policy:

  • covers your interaction with NextMark Credit Union, its affiliates, and companies engaged by NextMark and its affiliates to render online services when you visit any mobile or online Site or application that we own, including, but not limited to, our website (nextmarkcu.org) and our mobile apps (“Sites”);
  • describes the categories of personally identifiable information (“Personal Information”) that we may collect about you when you interact with or visit our Sites;
  • describes the categories of other persons or entities with whom we may share your Personal Information;
  • discloses whether other parties may collect Personal Information about your online activities over time and across different websites when you use our Sites;
  • describes the way you can request changes to any of your Personal Information that we collect;
  • describes how we will inform you of important changes to our Privacy Policy;
  • discloses how we respond to web browser “do not track” signals or other opt-out mechanisms;
  • discloses if we engage in the collection of your Personal Information about your online activities over time and across different websites;
  • describes how we safeguard children’s privacy; and
  • makes clear that no action on your part is needed.

What Information Do We Collect?

We take your privacy seriously and make the safeguarding of your Personal Information a priority. We collect Personal Information only as allowed by law. Use of the internet makes it possible for other parties to collect data about your online activities over time and across different websites, including when you use our Sites.

We may collect Personal Information when you enter data into an application for new products or services or when you use our products and services. Personal Information may include your name, account number, home or other physical address, Social Security Number, telephone number, and email address. Additionally, our Sites may collect certain electronic data, such as your geolocation, IP address, and device identifier.

While completing certain transactions, our site and applications may access and collect information from your device’s contact list and images. This information is used to perform transactions that are requested by you. Some examples of this are Zelle transactions and remote deposit capture (mobile deposits).

Keeping Your Information Secure

To ensure information remains confidential, NextMark uses encryption technology such as Secure Socket Layer (SSL) to protect information you enter and submit from our website.

With Whom Do We Share the Information We Collect?

We may share your Personal Information with third parties in accordance with the practices set forth in our Consumer Privacy Policy. We do not and will not sell your Personal Information. We may use or share information to enhance your experience on our sites, to help deliver our ads on your web browser, and to measure advertising campaign effectiveness. We may also share your information as required to meet legal and regulatory obligations.

Keeping Your Information Accurate

It is important that we have accurate and up-to-date information about you. If you notice that your information is incomplete, inaccurate, or out of date, please contact us at 703-218-9900 or visit a branch. You can also request changes to certain Personal Information such as your email address, mailing address, and telephone number on our Sites.

Policy Updates

We may change our policy from time to time. When we do, we will let you know by appropriate means, such as by posting the revised policy on this page with a new “Last Updated” date. Any changes to our policy will become effective when posted unless indicated otherwise.

How You Can Control Your Information

Our Sites are designed for optimal viewing with cookies enabled (cookies are small text files that collect internet traffic data). For example, cookies store your preferences for when you visit our Sites. If your web browser settings allow cookies, our Sites will utilize them. You may disable or remove cookies by accessing your web browser settings. Our Sites will still function without cookies, but some features may not work properly. Please note that due to a lack of consistent standards across browsers, our Sites may not respond to “do not track” browser settings. We do not monitor your online activities after you leave our Sites.

We only use your Personal Information for certain purposes allowed by law (refer to our Consumer Privacy Policy), which you cannot limit.

Children’s Privacy

We do not knowingly collect Personal Information from individuals under the age of 13 who use our Sites without obtaining consent from a parent or legal guardian.

To learn more about the Children’s Online Privacy Protection Act (COPPA), please visit the Federal Trade Commission’s website.

Google Analytics

Many websites and apps use Google services to improve their content. When they integrate Google services, these sites and apps share information with Google. We use Google Analytics to better understand how users are visiting and using our sites. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. Google Analytics collects the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. You may review further information about how Google Analytics collects and processes data and how to control the information sent to Google at “How Google uses information from sites or apps that use our services”.

Data Sharing

Although NextMark does not share your Personal Information with nonaffiliated third-party companies except as provided by our Consumer Privacy Policy, we are aware that you may choose to do so in order to use their services. For example, you may have authorized some third-party companies to access your Personal Information and account data to offer financial information and services such as: account aggregation (consolidating your financial account information from different sources), making payments via a website or mobile application, and tax preparation. Because these third-party companies have access to your Personal Information and account data and may use your account sign in credentials in order to provide the service, we recommend you use caution when granting such access to third-party companies.

Some of these third-party companies may use other companies to assist them with providing services or with accessing your Personal Information or account data. Any one or all of these companies may be storing your Personal Information or account data. NextMark is not responsible for the use or disclosure of any Personal Information or account data accessed by or on behalf of any company or person to whom you provide your NextMark sign in credentials or account information. We do not control the privacy, security, or accuracy of your information that may be held by these third-party companies, which are governed by the third-party’s privacy policy and data security program. We are also not responsible for any fees associated with these third-party services.

When you provide your sign in credentials to your NextMark accounts to a third party, you will be deemed by us to have authorized all transactions or actions initiated by that third party using the access information you provided, whether or not you are aware of the specific transaction or action.

If you decide to revoke the access authority you previously gave to a third party, we strongly recommend that you change your NextMark password to ensure that the party cannot continue to access your account. For security and other reasons, NextMark reserves the right to block or disable third-party access to any account without notice.

Additional information on our banking terms and conditions can be found in our Mobile Banking, Online Banking, and Bill Pay Terms and Conditions.

Links to Other Sites

To provide you with easy access to information, NextMark may provide links to other websites such as mortgage companies, insurance companies, government agencies, etc. These links are provided as a convenience to our members. We do not guarantee or endorse any of the content in these links, and NextMark does not represent either the third party or the member if the two enter into a transaction. The privacy and security policies on these linked websites may differ from those practiced by NextMark. We encourage you to read the privacy policies of all websites you visit, especially before providing any Personal Information. We are not responsible for the privacy practices or the content of such Web sites.

Do You Need to Take Any Action at This Time?

No, you do not need to take any action regarding any of the above.

Last updated 04/04/2024

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

You are now leaving NextMark Credit Union’s website. The credit union is not responsible for the content located on the third-party site, and the credit union’s privacy policy does not apply to the third party site. Please consult the privacy disclosures on the third-party site.

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