Mobile & Online Banking Access
Our ONLINE and MOBILE Banking options are available 24/7. We encourage you to enroll today by simply clicking the “LOG IN” button on our homepage.
Drive Thru & ATM Hours & Locations
Use the Drive-Thrus at our Members Way and Springfield branches. We are happy to assist you during business hours, and the ATM is accessible 24/7.
Do you need financial guidance or planning? We encourage you to contact us, or use our partner GreenPath’s Financial Wellness resources.
Financial Relief Assistance
We have relief available to help those affected by COVID-19. For details, call 703-218-9900 or email Member Solutions.
To protect the health of our members and staff, NextMark is serving members ONLY through Drive-Thru and ATMs (see below for a list of Drive-Thrus).
Night Drop services will remain open at our Fairfax location.
The Government Center and Herrity Branches will be CLOSED until further notice.
Fairfax Branch: 4201 Members Way, Fairfax, VA 22030
Hours: M,T,W,F: 9am – 5pm, TH: 9:30am-5pm, Sat. 9am-1pm
Springfield Branch: 6506 Loisdale Rd., #100, Springfield, VA 22150
Hours: M,T,W,F: 9am – 5pm, TH: 10:00am-5pm, Sat. 9am-1pm
For faster service: Print and complete your Deposit Slip ahead of time. No worries if you don’t, we have slips available for you at our Drive-Thrus.
In-Person Appointments: If you have a transaction that cannot be made through the Drive-Thru, please call Member Services at 703-218-9900 to make an appointment.
0% APR NextMark Relief Loan¹: Borrow $500-$1,000 for a 3-month term at 0% APR. Email Member Solutions or call 703-218-9900 to get started. Please do not include personal financial information in your email.
Defer a Loan Payment: Defer up to two loan payments on eligible loans. Get started by completing the Defer a Loan Payment form.
1st Mortgage Loan Assistance: If you are concerned about paying your mortgage, please contact our Mortgage Department at 800-231-8855 or find out more about how we can help at cumortgage.net
Consumer Counseling: If you have budget or credit concerns, call 703-218-9900 to talk with our Certified Credit Union Financial Counselors. Our financial counseling partner GreenPath, has resources to help you through the COVID-19 emergency. Please visit NextMarkCU.org to find out more.
Non-NextMark ATM Usage Fees Being Waved: ATM fees charged by NextMark have been eliminated, and we’ll still rebate up to $10 a month in surcharge fees when you use a non-NextMark ATM.²
Certificate Early Withdrawal Penalties WAIVED: Need extra cash flow? Withdraw a designated amount from your NextMark Certificate and we’ll waive the early withdrawal penalty. Whatever you don’t withdraw will continue earning interest at the Annual Percentage Yield (APY) when the certificate was opened.³
With increasing concerns about the spread of the Coronavirus (COVID-19), we understand that you may have some concerns about how NextMark could potentially be affected if the virus becomes more prominent in the Northern Virginia Area.
We are assessing and prioritizing essential business functions and processes and we want to assure you that we have proactively taken the necessary steps to diligently review and test our Business Continuity Plan (BCP) – Pandemic Infectious Disease Policy. Our main priority is the safety of our employees, and our ability to continue serving our members without interruption.
We can assure you that:
- Your accounts will remain accessible and secure. Your funds are federally insured up to $250,000 per share account owner. Additional information on NCUA share insurance coverage for members is available at MyCreditUnion.gov.
- Our branches will remain open unless we feel the safety of our employees and members is at risk.
- Our member service staff will be available to assist you remotely via email and telephone, and through online banking messenger.
We are following the WHO, CDC and state and local health authorities for information and status updates. We have also implemented infection control strategies within our operations to prevent exposure and reduce risk of infection.
School closures have disrupted many children’s meals. Fairfax County Public Schools has set up food distribution at locations across the county. View a full list of locations and times here: FCPS Food Resources for Families.
What you can do to help & protect your money further:
- Be weary of fraudsters who are using the COVID-19 to take advantage of vulnerable and anxiety driven consumers. Protect yourself by not clicking on links in emails or texts you were not expecting or did not request. Visit our fraud protection page to review our list of recommendations.
- Use your debit and credit cards for making purchases and avoid walking around with large amounts of cash. Your NextMark deposits are insured up to $250,000 per share owner, for each account ownership category. But once you withdraw it in cash, it is not protected.
If you have any questions or concerns, feel free to contact our member support team at 703-218-9900 or by email. We appreciate your trust and confidence as we work to get through this together.
¹Must have been a member in good standing of NextMark Credit Union for at least 6 months. One loan per member. Your last pay stub, proof that your income has been impacted by COVID-19, such as a letter from your employer, as well as other information, will be required. This is a limited time offer and is subject to change without notice. Approval subject to underwriting guidelines.²If ATM owner imposes a surcharge, NextMark will refund up to $10 per month. ³Effective as of 4/7/2020. Limited time offer. Subject to change without notice.
APR= Annual Percentage Rate