The pandemic. Navigating to what's next.

With increasing concerns about the spread of the Coronavirus (COVID-19), we understand that you may have some concerns about how NextMark could potentially be affected if the virus becomes more prominent in the Northern Virginia Area.

We are assessing and prioritizing essential business functions and processes and we want to assure you that we have proactively taken the necessary steps to diligently review and test our Business Continuity Plan (BCP) – Pandemic Infectious Disease Policy. Our main priority is the safety of our employees, and our ability to continue serving our members without interruption.

We can assure you that:

• Your accounts will remain accessible and secure. Your funds are federally insured up to $250,000 per share account owner. Additional information on NCUA share insurance coverage for members is available at MyCreditUnion.gov.
• Our branches will remain open unless we feel the safety of our employees and members is at risk.
• Our member service staff will be available to assist you remotely via email and telephone, and through online banking messenger.

We are following the WHO, CDC and state and local health authorities for information and status updates. We have also implemented infection control strategies within our operations to prevent exposure and reduce risk of infection.

School closures have disrupted many children’s meals. Fairfax County Public Schools has set up food distribution at locations across the county. View a full list of locations and times here: FCPS Food Resources for Families.

What you can do to help & protect your money further:

• Be weary of fraudsters who are using the COVID-19 to take advantage of vulnerable and anxiety driven consumers. Protect yourself by not clicking on links in emails or texts you were not expecting or did not request. Visit our fraud protection page to review our list of recommendations.
• Use your debit and credit cards for making purchases and avoid walking around with large amounts of cash. Your NextMark deposits are insured up to $250,000 per share owner, for each account ownership category. But once you withdraw it in cash, it is not protected.

Helpful Links:

FCPS – Fairfax County Public Schools
VDH Virginia Department of Health
CDC – Center for Disease Control
WHO – World Health Organization
Fairfax County Government
NextMark Fraud Protection Page

If you have any questions or concerns, feel free to contact our member support team at 703-218-9900 or by email.We appreciate your trust and confidence as we work to get through this together.