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IMPORTANT – When using our call-back feature, you might encounter a message regarding an error during the transfer process. Be assured, the feature will carry out the call-back within the specified timeframe. Kindly avoid initiating another call-back to enter the queue, as it may potentially extend your wait time. We apologize for any inconvenience this may cause.


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Debit/Credit Card Issuance Delay

Latest Updates

What is happening?

Last updated: 1/17/2023.

Due to vendor delays in the embossing of NextMark Debit and Credit cards, it may take 3-4 weeks for new, reissued, and replacement cards to be delivered.

The card production delay, which is affecting hundreds of financial institutions, was caused by ongoing supply chain and staffing shortages similar to those being experienced across multiple industries. We understand that this is causing frustration and inconvenience for our members, and we will present you with updates as we receive them.

Enroll in Apple or Google Pay

If possible, we recommend that you enroll your cards in Apple or Google Pay. This will allow you to make purchases without interruption, until your new card arrives.

Instructions for enrolling in Apple and Google Pay.

  1. Open your Wallet App within your smart phone, and follow the steps on the screen for adding a new card.
  2. Have your card handy as you will be required to enter the card details.
  3. If you have a paired Smart Watch, you have the option to also add the card to your watch.

Additional ways to make purchases

  • Column Icon: mobile_banking_phone

    Transfer funds online

    • Use NextMark’s Bill Pay – Pay bills from within Online Banking.
    • Use Zelle to transfer money to friends and family
  • Column Icon: helping_hands

    Visit a Branch

NextMarkers are here to help.

If you have any questions, please call us at 703-218-9900 or send us a message through Chat at during business hours.

We appreciate your patience, and apologize for this inconvenience.

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